All stock items featured online are subject to stock availability. If you order an item that is out of stock we will contact you by e-mail or phone:
You can then decide to: (i) Substitute it with another item (ii) Keep the selected item on back order (iii) Cancel your order completely without charge (iv) Delay the whole order until all items are in stock
Defective goods may be returned to us in their original condition and packaging for a full refund. If any items are customised then unless there is a manufacturing fault then these items cannot be returned for a refund
Except for the above, refunds will only be given at the discretion of the management, provided goods are returned in good condition, at the purchaser’s expense. Postage charges are not eligible for refund. Returns can only be made with our prior agreement.
Delivery and Delivery charges
Unless otherwise stated, all delivery charges given in our quotations are for delivery by First Class Royal Mail post in the UK, or standard airmail outside of the UK. Guaranteed delivery options are available and the extra charge for these services can be quoted on request.
If you select normal first class post or airmail or other services that do not offer a guaranteed delivery service then whilst we will do our best to post the order to meet your requirements it should be noted that unless you choose and pay for a ‘Guaranteed Next Day delivery’ postal or courier service that we are not responsible if the order is not delivered on time. Depending on the value of the goods we reserve the right to send them by recorded or registered delivery or by courier – in which case the extra cost will be borne by ourselves.
Guaranteed deliveries on specific days for the UK mainland (Monday-Saturday), can be made by choosing the appropriate guaranteed delivery service at check out. This service is not available for certain areas such as the Scottish Islands, Highlands and parts of Northern Ireland. Further details of the affected postcodes are available on request.
For shipments outside the UK, we will normally despatch these by Royal Mail on a ‘to be signed for’ delivery basis. The transit time is normally 5-7 working days for European destinations and 7-10 outside Europe – but these are only estimated and non-guaranteed indications. We can use courier services, if required, for more urgent deliveries.
In the unlikely event that a delivery is declared lost by the carrier, you will be entitled to either a replacement or full refund. We cannot be held responsible for actions or delays beyond our control and under no circumstances do we accept any claim for consequential loss as a a result of a failed or lost order.
Duties and Taxes
If any items are sent overseas, then they may be subject to local duties and/or taxes. Any payment of these duties and taxes has to be made by the person receiving the consignment.
On line payments are taken securely by Paypal. Paypal also allows secure payment by Credit Card as well as by a Paypal account.
If you have any questions on any of the above, then please contact us by email
27 Lees Brook Park
t: 0161 785 9174